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Refund eligibility for software development services and cloud deployments is governed by the specific terms signed in your Enterprise Master Services Agreement (MSA). Milestone deliverables and custom software modules are non-refundable once verified and accepted.
To request a review or refund under SLA non-performance, please email support@jevxo.com with your order ID, project scope code, and detailed justification. Our finance team reviews all requests within 3 business days.
If cloud instance availability falls below our guaranteed 99.99% SLA uptime in any billing month, enterprise accounts automatically receive prorated billing credits applied to the next billing cycle.